Horppu, Marianne; Kuivalainen, Olli; Tarkiainen, Anssi; … - In: Journal of Product & Brand Management 17 (2008) 6, pp. 403-413
, trust, and loyalty on the web site level. The web site is considered to be an extension of the parent brand. It also seeks … satisfaction and trust on the web site level are determinants of web site loyalty. However, they also show that brand …‐level experiences affect online satisfaction, trust, and loyalty differently, depending on the consumers' relationship with the brand …