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The satisfaction-place attachment relationship : potential mediators and moderators
Ramkissoon, Haywantee; Mavondo, Felix T. - In: Journal of business research : JBR 68 (2015) 12, pp. 2593-2602
Persistent link: https://www.econbiz.de/10011399618
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Leading to customer loyalty : a daily test of the service-profit chain
Myrden, Susan E.; Kelloway, E. Kevin - In: The journal of services marketing 29 (2015) 6/7, pp. 585-598
Persistent link: https://www.econbiz.de/10011418372
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When good news is bad news : the negative impact of positive customer feedback on front-line employee well-being
Alkire, Linda; Burton, Jamie; Gruber, Thorsten - In: The journal of services marketing 29 (2015) 6/7, pp. 599-612
Persistent link: https://www.econbiz.de/10011418374
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Game on : engaging customers and employees through gamification
Robson, Karen; Plangger, Kirk; Kietzmann, Jan H.; … - In: Business horizons 59 (2016) 1, pp. 29-36
Persistent link: https://www.econbiz.de/10011422826
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The role of external customer mind-set among service employees
Iyer, Rajesh; Johlke, Mark C. - In: The journal of services marketing 29 (2015) 1, pp. 38-48
Persistent link: https://www.econbiz.de/10010531130
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From crisis to all-time high performance : using the HPO framework to improve customer relations at Ziggo
Waal, André de; Mooijman, Eric; Ferment, Martine - In: Global business and organizational excellence : a … 34 (2014/15) 2, pp. 6-18
Persistent link: https://www.econbiz.de/10011283701
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An exploratory study of collinearity effects between antecedents of post-complaint satisfaction
Schwab, Pierre-Nicolas - 2015
Persistent link: https://www.econbiz.de/10011289052
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The impact of hospital customer orientation on burnout of public hospital service workers in New Zealand
Rod, Michel; Ashill, Nicholas - In: Journal of strategic marketing 23 (2015) 3, pp. 189-208
Persistent link: https://www.econbiz.de/10011300905
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The relative impact of gratitude and transactional satisfaction on post-complaint consumer response
Simon, Françoise; Tossan, Vesselina; Connan … - In: Marketing letters : a journal of research in marketing 26 (2015) 2, pp. 153-164
Persistent link: https://www.econbiz.de/10011339364
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The impact of customer participation : the employee's perspective
Chen, Chih-cheng Volvic; Chen, Chih-jou Jay; Lin, … - In: The journal of business & industrial marketing 30 (2015) 5, pp. 486-497
Persistent link: https://www.econbiz.de/10011339913