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Effects of Chinese consumers' relationship benefits and satisfaction on attitudes toward foreign fashion brands : the moderating role of country of salesperson
Choi, Yu Hua; Choo, Ho Jung - In: Journal of retailing and consumer services 28 (2016), pp. 99-106
Persistent link: https://www.econbiz.de/10011434102
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The relationship between customer incivility, restaurant frontline service employee burnout and turnover intention
Han, Su-Jin; Bonn, Mark Andrew; Cho, Meehee - In: International journal of hospitality management 52 (2016), pp. 97-106
Persistent link: https://www.econbiz.de/10011442825
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Understanding the relationship between frontline employee boreout and customer orientation
Stock-Homburg, Ruth - In: Journal of business research : JBR 69 (2016) 10, pp. 4259-4268
Persistent link: https://www.econbiz.de/10011554145
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An assessment of employee commitment to work among UAE nationals
Askary, Saeed; Kukunuru, Saigeeta; Pech, Robert - In: International journal of business excellence 7 (2014) 1, pp. 1-15
Persistent link: https://www.econbiz.de/10011481934
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Satisfaction as a mediator between quality metrics in manufacturer-supplier relationships
Rindell, Anne; Svensson, Göran; Mysen, Tore; … - In: International journal of business excellence 7 (2014) 1, pp. 16-27
Persistent link: https://www.econbiz.de/10011482011
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Satisfaction with service recovery : moderating effect of age in word-of-mouth
Moliner-Velázquez, Beatriz; Ruiz-Molina, María-Eugenia; … - In: The journal of consumer marketing 32 (2015) 6, pp. 470-484
Persistent link: https://www.econbiz.de/10011485855
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Make a customer, not a sale : tourist satisfaction in Hong Kong
Agyeiwaah, Elizabeth; Adongo, Raymond; Dimache, Alexandru; … - In: Tourism management : research, policies, practice 57 (2016), pp. 68-79
Persistent link: https://www.econbiz.de/10011555494
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The mediation role of buyer's satisfaction in relationship between structural capital with performance
Hooshangi, Mohsen; Fazli, Safar; Mirhosseini, Syed Saeed - In: International journal of logistics systems and management 23 (2016) 3, pp. 329-342
Persistent link: https://www.econbiz.de/10011561531
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Trust and commitment as mediators between economic and non-economic satisfaction in manufacturer-supplier relationships
Ferro, Carlos; Padin, Carmen; Svensson, Göran; Payan, … - In: The journal of business & industrial marketing 31 (2016) 1, pp. 13-23
Persistent link: https://www.econbiz.de/10011539306