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Service Productivity Management : Improving Service Performance using Data Envelopment Analysis (DEA)
Sherman, H. David (contributor); Zhu, Joe (contributor) - 2006
Here is an in-depth guide to the most powerful available benchmarking technique for improving service organization … performance - Data Envelopment Analysis (DEA). The book outlines DEA as a benchmarking technique, identifies high cost service …Service Productivity Management is an in-depth guide to using the most powerful available benchmarking technique to …
Persistent link: https://www.econbiz.de/10013520441
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Efficiency measurement in medical tourism : a DEA approach
Debata, Bikash Ranjan; Patnaik, Bhaswati; Mahapatra, … - In: International journal of process management and … 5 (2015) 1, pp. 90-112
Persistent link: https://www.econbiz.de/10011403991
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Review of business intelligence through data analysis
Xia, Belle Selene; Gong, Peng - In: Benchmarking : an international journal ; BIJ 21 (2014) 2, pp. 300-311
Persistent link: https://www.econbiz.de/10010258247
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Benchmarking with DEA, SFA, and R
Bogetoft, Peter - 2011
Benchmarking, which implements the main methods within both DEA and SFA. The book uses mathematical formulations of models and … applications with significant practical impacts, including the design of benchmarking-based regulations of energy companies in …
Persistent link: https://www.econbiz.de/10014275197
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Benchmarking with DEA, SFA, and R
Bogetoft Pedersen, Peter; Otto, Lars S. - 2011
Persistent link: https://www.econbiz.de/10008826183
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Using super‐efficiency analysis for ranking suppliers in the presence of volume discount offers
Farzipoor Saen, Reza - In: International Journal of Physical Distribution & … 38 (2008) 8, pp. 637-651
benchmarking purposes. This result may mean that the supplier must provide better performance levels at the same input. Originality …
Persistent link: https://www.econbiz.de/10014793733
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A data envelopment analysis‐based balanced scorecard for measuring the comparative efficiency of Korean luxury hotels
Min, Hokey; Min, Hyesung; Joo, Seong‐Jong - In: International Journal of Quality & Reliability Management 25 (2008) 4, pp. 349-365
Purpose – This paper aims to develop a balanced scorecard for measuring the comparative efficiency of Korean luxury hotels and then set the benchmark of performance standards for Korean luxury hotels in the increasingly competitive hotel industry. It also aims to identify the root causes of...
Persistent link: https://www.econbiz.de/10014800473
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On using DEA for benchmarking container terminals
de Koster, M.B.M.; Balk, B.M.; van Nus, W.T.I. - In: International Journal of Operations & Production Management 29 (2009) 11, pp. 1140-1155
Purpose – The purpose of this paper is to compare efficiency scores from the benchmarking exercise with those of … implications – DEA may be appropriate for container terminal benchmarking, but only if better quality and additional input and …
Persistent link: https://www.econbiz.de/10014790045
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Benchmarking top Arab banks' efficiency through efficient frontier analysis
Mostafa, Mohamed - In: Industrial Management & Data Systems 107 (2007) 6, pp. 802-823
Purpose – The major aim of this research is to measure the relative efficiency of the top 100 Arab banks. The sensitivity of the results is also investigated. Design/methodology/approach – Data envelopment analysis DEA method was used to evaluate the relative efficiency of Arab banks....
Persistent link: https://www.econbiz.de/10014824044