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Improving the Performance of Sub-national Governments through Benchmarking and Performance Reporting

Phillips, Leah - 2018

Performance systems are one tool available to central governments to improve the performance of sub-national service delivery. This paper provides a preliminary review of suitable metrics and mechanisms to reliably measure and monitor the efficiency and quality of public services that are...

Persistent link: https://www.econbiz.de/10012454593

ENTERPRISE PERFORMANCE MANAGEMENT: CONCEPTION, MODEL AND MECHANISM

Goncharuk, Anatoliy - In: Polish Journal of Management Studies 4 (2011) 1, pp. 1-238

enterprise performance management. It describes a model of implementation of performance benchmarking on the enterprise includes … enterprise performance management that consists in an organization of the branch and regional benchmarking agencies (BBA and RBA …

Persistent link: https://www.econbiz.de/10009360147

Risk and budget in an uncertain world

Arena, Marika; Arnaboldi, Michela - In: International Journal of Business Performance Management 14 (2013) 2, pp. 166-180

use of non-financial indicators and benchmarking as early warning systems. On the basis of a survey of the largest …

Persistent link: https://www.econbiz.de/10010669216

Identification of benchmarking service units through productivity and quality dimensions

Punniyamoorthy, Murugesan; Murali, R. - In: International Journal of Business Performance Management 12 (2010) 2, pp. 103-122

In this paper, an integrated performance measurement model is developed, considering both productivity and quality dimensions together in one platform. The ranking of the units for the identified quality dimensions is found by the application of analytic hierarchy process (AHP). By using the...

Persistent link: https://www.econbiz.de/10010669317

An investigative study of operational performance and service quality of Indian public sector banks

George, Sajeev Abraham; Chattopadhyay, Nilanjan - In: International Journal of Business Performance Management 13 (2012) 3/4, pp. 408-425

service quality of these banks. For operational performance benchmarking data envelopment analysis (DEA) methodology has been …

Persistent link: https://www.econbiz.de/10010669408

Can organization team culture benchmark effective teams : performance management concerns, insights and HR implications

Shah, Hardik; Jain, Shilpa; Jain, Vipul - In: Benchmarking : an international journal 30 (2023) 3, pp. 766-787

Persistent link: https://www.econbiz.de/10014231906

A qualitative study of improving the operations strategy of logistics using radio frequency identification

Flanagan, John; McGovern, Candice - In: Journal of global operations and strategic sourcing 16 (2023) 1, pp. 47-68

Persistent link: https://www.econbiz.de/10014246162

Performance Benchmarking : Measuring and Managing Performance

Bogetoft, Peter - 2012

"In this book, Peter Bogetoft - THE expert on the theory and practice of benchmarking - provides an in-depth yet very … accessible and readable explanation of the best way to do benchmarking, starting from the ground up." Rick Antle William S … "Bogetoft gives in his book Performance Benchmarking an excellent introduction to the methodological basis of benchmarking …

Persistent link: https://www.econbiz.de/10014016453

Cognitive biases policy (CBP) in performance improvements : the example of benchmarking

Kulikowski, Konrad - In: The international journal of productivity and … 71 (2022) 4, pp. 1297-1311

Persistent link: https://www.econbiz.de/10013365811

Revising a performance measurement and control system of an organization

Globerson, Shlomo - In: International journal of organizational analysis 32 (2024) 3, pp. 397-404

Persistent link: https://www.econbiz.de/10014494594