Putkiranta, Antero - In: Baltic Journal of Management 7 (2012) 3, pp. 333-348
Purpose – The purpose of this paper is to examine the use and effect of benchmarking in manufacturing companies. Design …. Findings – The use of benchmarking has changed a lot over the last 15 years. It grew a lot after the first study was made, but … the data indicates, there is no clear relation between the use of benchmarking and operational results, which may be one …