Purpose – Long‐term care is getting more attention these days due to its impact on the growth of overall healthcare cost. With the implementation of the Medicare Part D prescription drug plan, the incentives and payment dynamics have changed the long‐term care market. This paper seeks to...

While universal health coverage (UHC) offers a powerful goal for a nation, all countries-irrespective of income are struggling with achieving or sustaining UHC. France is a high-income country where HC is in effect universal. Health-related costs are covered by a mix of mandatory social health...

It is surprising that little empirical research has been conducted in the area of service productivity given its impact on organisational costs. In order to try to encourage such research, this paper provides a structure for analysing productivity in service organisations by distinguishing...

Purpose – Governmental agencies are interested in improving the quality of their service delivery. One tool that has been used to manage their performance is performance based reward schemes (PBRS). The aim of this paper is to examine the degree to which a sample of these plans, used within...

Purpose – The purpose of this paper is to evaluate and compare the performance of national R&D organizations in India in terms of their relative efficiencies using a multiple output measurement criteria incorporating the quality of the output measures. Design/methodology/approach – An...

Purpose – The purpose of this paper is to benchmark and measure the comparative efficiency of emergency medical services (EMS) in major US cities (populations greater than 100,000). In so doing, this paper aims to develop a benchmark that can be emulated by cities lagging in EMS efficiency....

Many countries limit public and private reimbursement for nursing care costs for social or financial reasons. Still, quality varies across nursing homes. We explore the causal link between case‐mix adjusted nurse staffing ratios as an indicator of care quality and different price components in...

Financial abuse is widely recognised to be an important but under‐reported risk area for vulnerable adults, especially elderly people. This paper provides an introduction to relevant issues, indicators and remedies. It also highlights areas needing further attention both within the...

Purpose – The purpose of this paper is to verify whether an evolutionary model outperforms logistic regression in determining the institutional placement decisions made by a London social service department panel. Design/methodology/approach – Genetic chromodynamics models an algorithm...