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A five-senses perspective to quality in hospitals

Ugolini, Marta Maria; Rossato, Chiara; Baccarani, Claudio - In: The TQM journal : the international review of … 26 (2014) 3, pp. 284-299

Persistent link: https://www.econbiz.de/10010341264

Strategic human resource management of volunteers and the link to hospital patient satisfaction

Rogers, Sean E.; Jiang, Kaifeng; Rogers, Carmen M.; … - In: Nonprofit and voluntary sector quarterly 45 (2016) 2, pp. 409-424

Persistent link: https://www.econbiz.de/10011483499

Patient experience and hospital profitability : is there a link?

Richter, Jason P.; Muhlestein, David B. - In: Health care management review : HCM review 42 (2017) 3, pp. 247-257

Persistent link: https://www.econbiz.de/10011717201

Interrelationships among quality enablers, service quality, patients' satisfaction and loyalty in hospitals

Sadeh, Ehsan - In: The TQM journal : the international review of … 29 (2017) 1, pp. 101-117

Persistent link: https://www.econbiz.de/10011648850

How do hospital nurse staffing strategies affect patient satisfaction?

Hockenberry, Jason M.; Becker, Edmund R. - In: ILR review : the journal of work and policy 69 (2016) 4, pp. 890-910

Persistent link: https://www.econbiz.de/10011689563

Social media : how hospital Facebook activity may influence patient satisfaction

Richter, Jason P.; Kazley, Abby Swanson - In: Health marketing quarterly 37 (2020) 1, pp. 1-9

Persistent link: https://www.econbiz.de/10012200165

Factors associated with patients' satisfaction in the health care system in North Macedonia

Dimitrievska, Vera; Misoska, Ana Tomovska - In: AICEI proceedings 15 (2020), pp. 121-132

This paper examines the factors and approaches in patients' satisfaction in the health care delivery system in N … satisfaction and to find the elements that are valued by patients and the reasons behind patient satisfaction or dissatisfaction …

Persistent link: https://www.econbiz.de/10012521260

Exploring the impact of patient internet usage on patient-physician interaction, satisfaction and revisit intention : a comprehensive study

Kamboj, Preeti; Agrawal, Amit Kumar; Chatterjee, Sheshadri - In: International journal of law and management 66 (2024) 2, pp. 288-302

Persistent link: https://www.econbiz.de/10014477323

Assessing service quality and the perceptual difference between employees and patients of public hospitals in a developing country

Fiakpa, Ernest Afene; Nguyen, Thu-Huong; Armstrong, Anona - In: International journal of quality and service sciences 14 (2022) 3, pp. 402-420

Persistent link: https://www.econbiz.de/10013361610

Loyalty, perceived value and relationship quality in healthcare services

Moliner, Miguel A. - In: Journal of Service Management 20 (2009) 1, pp. 76-97

loyalty are trust and satisfaction. Research limitations/implications – The analysis has focussed on two hospitals, so the …

Persistent link: https://www.econbiz.de/10014894320