Purpose – The purpose of this paper is to encourage substantive personal interaction with public library patrons. Design/methodology/approach – The argument for implementing a service model based on personal interaction is presented. Findings – By using the story of a library cat, library...

Purpose – The purpose of this paper is to encourage caution when considering plans to migrate from physical materials to e‐materials. Design/methodology/approach – The author's argument to encourage caution when considering plans to migrate from physical materials to e‐materials is based...

Purpose – The purpose of this paper is to encourage annual dramatic visual change. Design/methodology/approach – The author incorporates principles of retail merchandising and his experience in retail grocery to make the argument for annual dramatic visual change. Findings – A recent reset...

Purpose – The purpose of this article is to encourage public librarians to reconsider the future value of their paper book collections. Design/methodology/approach – The author interacts with developing trends to make an argument for supporting paper book collections in the digital age....