This paper summarizes the cost‐benefit analysis (CBA) approach to estimating the dollar value of services offered by public libraries. The rationale behind a CBS approach is discussed and a methodology is proposed for a quicker, cheaper CBA applicable to mid‐size and smaller libraries.

Purpose – Aims to focus on the issue of value in libraries. Design/methodology/approach – Draws from research conducted to set up a conservative transportable cost‐benefit analysis (CBA) methodology that could be applied to public libraries. The paper discusses the CBA‐survey participant...

Purpose – The purpose of this article is to discuss how to best handle a crisis in a library. Design/methodology/approach – Discusses five cases of crises in libraries. Findings – Knowing how to behave in a crisis is important. Originality/value – Provides a discussion on how to handle a...