Purpose – Using the concept of loss aversion, this paper aims to investigate the relationship between service quality and customer loyalty in the home delivery industry. The second purpose of this paper is to investigate the moderating effect of service convenience in the relationship between...

Purpose – The purpose of this paper is to introduce a research exploring the important strategic elements and their prioritisation for e-retailers’ home delivery logistics process efficacy improvement. Design/methodology/approach – The research was completed through focus group, survey and...

Many chain co‐ordinating initiatives fail due to a lack of trust in and resistance against supply chain co‐ordinators, unequally distributed benefits, opposing requirements of involved parties and asymmetric distribution of power. The goal of this paper is to provide insight into factors...

Purpose – To explore the paths by which coordination investments with suppliers and customers relate to improvements in delivery speed, delivery reliability, and manufacturing lead‐time. Design/methodology/approach – Regression analysis of data on supply chain coordination investment and...