Increasingly, manufacturers and service providers face the challenge of improving the environmental performance of their products. A number of studies have shown the importance of environmental goals and measures for successful environmental design efforts in firms. This paper provides a...

Discusses how process management has been utilized, largely by multinational electronic companies, to co‐ordinate hierarchical tasks with the functions in the inter‐disciplinary processes. Asserts the ISQ has developed this technique further so that it can be utilised in other industries....