traditional services, and examine models that attempt to define the maturity of local government electronic service delivery … government web sites in Victoria, and the second part involved an in‐depth case study with one local government. Findings – The … findings suggest that conventional linear e‐commerce and e‐Government maturity models are not applicable in the case of local …

services in the local government domain. Design/methodology/approach – This paper describes the development and early stage … element of their e‐government activities, enabling the councils to meet Central Government targets in this area. The intention … other countries. The study will be of particular relevance to those interested in local government, which, it has been …

Purpose – To provide guidelines in the form of a procedural model for e‐government‐indicated business process … to provide practical advice for process‐oriented e‐government projects, were analysed. Additionally, experiences from … several practical e‐government projects were taken into account. The procedural model developed was then tested and evaluated …

For developing countries, decentralising power from central government to local authorities holds the promise of … government, and to what effect. Decentralised Governance brings together a new generation of political economy studies that …

Purpose – This paper aims to present a conceptual framework for selecting and developing e‐government applications as … part of an overall coherent strategy of e‐government service delivery (EGSD). Design/methodology/approach – The framework … proposed in this paper builds on and expands prior literature in the areas of e‐government and service delivery in …

interact in an emerging e‐government environment. Design/methodology/approach – A discriminant model was developed to test the … ability to distinguish between the perceptions of high and low importance of six major e‐government functions as a function of … a four‐item strategic e‐government readiness scale. An empirical study of a municipal government supported the …