Purpose – The purpose of this paper is to find out the behavior patterns of different quality cost categories to enable us to take the right decisions in allocating resources for reducing quality costs. Design/methodology/approach – Costs of quality, existing in a small‐scale industry in...

Purpose – The purpose of this paper is to develop two models in the field of cost of quality. One model would be for estimating/calculating cost of quality and the second model would be for implementing cost of quality system in an industry. Design/methodology/approach – Although most...