Purpose: This study aims to examine the process of frugal innovation (FI) in micro- and small-enterprises (MSEs) at the base of the pyramid (BOP) through the analytical lens of business models. Design/methodology/approach: A case study was conducted with 30 MSEs from three different industries...

Purpose – The aim of this study is to propose a method for assessing the service recovery performance of a manufacturing company with value‐added services. Service recovery performance is assessed by an index with value ranges from 0 to 100 percent. Design/methodology/approach – A...

Purpose – This article aims to adopt a complementary line of reasoning by investigating the problems that manufacturers can face when providing services in different countries. Studies of the relationship between products and services have focused on concept, model and classification...

Purpose – The purpose of this paper is to investigate opportunities to move benchmarking studies toward a strategic level. The authors benchmarked how service prices are defined based on the value added for the customer. Design/methodology/approach – A multi-case research investigated how...

Purpose: The purpose of this paper is to introduce and test a model for numerical evaluation of the effectiveness of green practices implemented in two industrial supply chains (SCs). Two real case applications were made: footwear and metal-mechanics industry. Design/methodology/approach: The...

Purpose: The purpose of this paper is to present an approach based on the thinking process of the theory of constraints (TP–TOC) to support decision-makers, managers and professionals of health to diagnose and improve healthcare systems focusing on the service quality deployed to patients....

Purpose: The purpose of this paper is to present possible strategic actions that aim to recover the value still remaining in industrial waste. Design/methodology/approach: The research method is a multiple case study. The sample included six Brazilian companies of the footwear, metal-mechanics,...

Purpose: The purpose of this article is to compare design choices and assess the structural complexity of six manufacturing supply chains (SCs) of the Brazilian wind turbine industry. Design/methodology/approach: The research method is quantitative modeling. This study adopts the social network...

Purpose: This study aims to explore manufacturing companies' environmental performance with the green supply chain management (GSCM) approach, taking into account company size, geographic region, industrial sector, target market and environmental management maturity level....