This study aims at identifying factors that facilitate the development of the capacity to generate innovations in a subsidiary of a multinational company. Based on the understanding that innovation management deals with the establishment of organizational routines and the investigation of...

This study aims to evaluate the financial and economic feasibility of implementing a biorefinery to process the solid waste, called brewers’ spent grain, generated in the production of craft beer into special flour. In addition, to present a path for open innovation in the possibility of...

Background: Order picking is a critical activity in end-product warehouses, particularly using the picker-to-part system, entail substantial manual labor, representing approximately 60% of warehouse work. Methods: This study develops a new linear model to perform batching, which allows for...

Purpose: This paper aims to examine the impact of predictive gamification, through a sales simulator game, as a strategy to minimize sales problems in organizations. Design/methodology/approach: This empirical study was executed in a large global company that produces and markets footwear for...

Purpose: Branded car dealerships with best revenue by serviced car also have the best after-sales customers’ satisfaction level. The purpose of this paper is to present the analysis of the after-sales quality management practices adopted by dealerships with the best performance in terms of...

Purpose: The purpose of this paper is to explore top managers’ role in key account management. Design/methodology/approach: The possible actions that could be performed by a top manager were investigated in 12 case studies. These actions were grouped into key account managers and teams,...

Purpose: This paper aims to analyse the factors that influence frugal innovation (FI) in micro- and small enterprises (MSEs) at the base of the pyramid (BOP) through the theoretical lens of dynamic capabilities. The input–process–output (I-P-O) framework was used as a tool to support the...