Provides a synthesis of total quality management literature by identifying eight critical factors and supporting … performance measures of total quality management in a manufacturing environment. Develops the factors and measurements using data …

The use of self‐assessment as a basis for evaluating progress with and achievement through total quality is increasing …

Discusses the evolution of auditing in the context of Total Quality Management and describes how an organization can … develop a culture of continuous improvement, innovation and advancement based on developing the culture of auditing. The …

Describes the development of an applied business process improvement methodology which will enable existing business … methodology, showing how existing business improvement efforts/initiatives can easily become fragmented and lose focus after … methodology. Describes the development of a total quality programme which has been running at Short Bros plc (a subsidiary of …

, in higher education (HE) services. Design/methodology/approach This paper aims at reviewing the quality constructs in … understand the history of quality which contributed to the improvement in HE services, and how the quality excellence has evolved …Purpose The purpose of this paper is to present various quality constructs, their application, success and shortcomings …

organizations which have successfully adopted the concepts of total quality management. The winners serve as useful role models for … quality, productivity and customer service. The pressing need to improve competitiveness has resulted in a number of … transnational and national quality awards. In broad terms, these awards stress the importance of management process, customer …