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Yarbrough, Larry; Morgan, Neil A.; Vorhies, Douglas W. - In: Journal of the Academy of Marketing Science 39 (2011) 4, pp. 555-573

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Relationship quality : upshot of mindfulness-based marketing strategy in small organisations

Ndubisi, Nelson Oly - In: International journal of quality & reliability management 29 (2012) 6, pp. 626-641

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Marketing mix elements and customer service satisfaction : empirical evidence in the Malaysia edutainment theme park industry

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Benefits of customer relationship management on customer satisfaction : an empirical study

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Measuring e-statement quality impact on customer satisfaction and loyalty

Bekhet, Hussain Ali; Al-alak, Basheer Abbas - In: International Journal of Electronic Finance 5 (2011) 4, pp. 299-315

convenient sample from e-statement end-users in West Malaysia. Linear regression-stepwise technique was used to realise the … in Malaysia. …

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Relationship quality: upshot of mindfulness‐based marketing strategy in small organisations

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and relationship quality in small healthcare organisations (SHOs) in Malaysia, by drawing from the mindfulness theory … strategies and relationship quality. Research limitations/implications – The study's sample was limited to SHOs in Malaysia …

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When feedback interventions backfire : why higher performance feedback may result in lower self-perceived competence and satisfaction with performance

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Process improvement in the banking sector

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A framework for a customer approach to performance measurement in a service context

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Does performance management relate to good governance? : a study of its relationship with citizens' satisfaction with and trust in Israeli local government

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