Ngoepe, Mpho; Mello, Vincent - In: Global Knowledge, Memory and Communication 70 (2021) 8/9, pp. 801-816
Purpose Digital records are either stored in an enterprise resource planning (ERP) or an electronic content management (ECM) system or managed without the benefit of either. To achieve high productivity, integration of these systems is required. However, the utilisation of either an ERP or ECM...