Purpose – The purpose of this paper is to examine the causes and consequences of job stress in Malaysia and make a comparison between Western and Eastern perspectives. Design/methodology/approach – A grounded theory approach was used to develop a lay representation of Malay people's...

Objective – It is a known fact that hotel employees are constantly working in a demanding work environment. The gruelling demand of the day-to-day operations and stress will eventually lead to the burnout dimensions (exhaustion and disengagement). This may have adverse effects to their...

Banking industry is becoming more competitive due to escalating bank branches every year. It has been recorded that one of the industries with highest rate of turnover is financial service sector. Employee turnover is contributed by demanding working atmosphere and burdensome workloads. High...