In an increasingly global and competitive environment, an organization’s long‐term survival may depend on improved quality, productivity and customer service. The pressing need to improve competitiveness has resulted in a number of transnational and national quality awards. In broad terms,...

As organizations are downsized, re‐engineering and the span of control inflates, the need for self‐regulation and control grows. This need has seen the growth in the provision of internal auditing services in the UK. Demonstrates the linkage between ensuring quality by benchmarking, and the...

This paper presents a fuzzy multiple-objective mixed-integer programming model that tackles some different features of order assignment problems by considering vague aspects of such decision-making problems, the model reflects realities encountered in practice. In particular, the model considers...