This study examined relationships between quality of supervision, supports and barriers to quality service, job satisfaction and quality of services and products provided by a large professional services organization. Data were collected from 999 managers and professional field staff using...

Purpose – The purpose of this exploratory research is to examine the relationship of a measure of work intensity with potential antecedents and consequences. Design/methodology/approach – A questionnaire was developed and pre‐tested. It included a new 15‐item measure of work intensity....

Workaholism has received considerable attention in the popular media but little research consideration. This study, using measures of workaholic and non‐workaholic type developed by Spence and Robbins, examines the relationship of workaholic type and organizational values supporting...

Purpose – A growing body of research suggests that psychological experiences related to recovery after work may reduce employee fatigue and exhaustion and improve well-being. The purpose of this paper is to extend this literature by examining several correlates and consequences of four...

Examines sources of information and communication within a single, large professional services firm. Three information sources were considered: interpersonal, official company publications and informal sources such as memos and e‐mail. Using anonymously completed questionnaires, 1,608...

This study examined the relationship between reasons for selection and motivations for attending a six week international management and business development program held in Canada and self‐reported program value. Data were obtained from 71 managers and professionals from 12 countries in...

Every day we hear stories about the consequences of human frailties for individuals, their families and friends, and their organizations. Some of these stories are about alcohol and drug addiction and other harmful lifestyle choices, but human frailty also leads to all kinds of unethical and...

This volume examines the causes and consequences of crime and corruption in organizations, and the choices we face in our efforts to eradicate these social maladies. This is the most up-to-date thinking on both classic and novel approaches to crime and corruption, as well as the most...

This study examined employee reactions to a process reengineering initiative in a large financial services organization. Data were obtained from 2,514 employees, using questionnaires completed anonymously. Employees having longer company tenure, those at higher levels, and men held more...

Purpose – Two studies examined the relationship between employee satisfaction and customer satisfaction in two service organizations. Design/methodology/approach – Employee satisfaction and customer satisfaction data were gathered separately and aggregated to branch or store level measures....