Describes the national trialling of the Management Charter Initiative Senior Management Standards which involved hundreds of senior managers in 1994‐5. Outlines the results of the field tests and concludes that the senior management standards have a high level of acceptance among senior...

Purpose – The purpose of this paper is to consider critical improvements that need to be made to the volunteer tourism industry with regard to risks to both service users and volunteers. Following an exploration of why these issues are so hard to resolve, recommendations are made for next...