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Achieving a Competitive Advantage through Quality Training

Motwani, Jaideep G.; Frahm, Mary L.; Kathawala, Yunus - In: Training for Quality 2 (1994) 1, pp. 35-40

Quality is another name for customer satisfaction and the USA cannot afford to ignore its importance. Education and … training are essential to the productivity and competitive advantage of the entire country. Emphasizes the importance of … quality training and suggests the keys to implementing a quality training programme. Covers why quality training is necessary …

Persistent link: https://www.econbiz.de/10015028311

Change on the menu at Quaker Oats

In: Management Development Review 10 (1997) 1, pp. 23-24

When advances by competitors and rising price‐consciousness from consumers intensified the battle for market share, the Quaker Oats company reacted by striving to create a high performance organization. Explains the role which the Quaker University played in the process.

Persistent link: https://www.econbiz.de/10014936805

McDonald’s serves up HR success … in 91 countries around the world

In: Management Development Review 10 (1997) 1, pp. 42-43

What is the McDonald’s recipe for international success? Describes how the company translates its winning human resource practices into many different cultural settings.

Persistent link: https://www.econbiz.de/10014936813

How Westinghouse ensures the effectiveness of R&D

In: Management Development Review 10 (1997) 2, pp. 59-60

, quantifiable and mutually set objectives is crucial. But training also has a vital role to play. …

Persistent link: https://www.econbiz.de/10014936820

How new technology can boost the learning organization

In: Management Development Review 10 (1997) 3, pp. 79-80

Computer‐based training has been around for a while, but available technology has limited its impact. Recently, more …

Persistent link: https://www.econbiz.de/10014936828

Eastman makes the most of motivation

In: Management Development Review 10 (1997) 5, pp. 188-190

Eastman Chemical Company, based at Kingsport, Tennessee, USA, has increased sales by 84 per cent in ten years by motivating …

Persistent link: https://www.econbiz.de/10014936855

Making the most of mentoring

In: Management Development Review 10 (1997) 4, pp. 134-136

Increasing numbers of companies are introducing formal mentoring programmes. Examines how five firms ‐ Hallmark Cards, Texaco Trading and Transportation, Imperial Oil Ltd, Shell Oil Company and an anonymous Fortune 500 computer company ‐ resolved some of the issues which arise.

Persistent link: https://www.econbiz.de/10014936863

New developments in customer service training

In: Management Development Review 10 (1997) 4, pp. 151-153

company’s image, and key players in the organization’s customer retention plan. Highlights how training for customer service …

Persistent link: https://www.econbiz.de/10014936870

A wider view of training effectiveness

In: Management Development Review 10 (1997) 6, pp. 220-221

US business will spend more than $30 billion on training this year. But will organizations get value for money? Argues … that the criteria against which training effectiveness is measured should be changed to reflect the changing demands made … on the training function. …

Persistent link: https://www.econbiz.de/10014936880

Evaluation of standardized field sobriety tests training in North Carolina

Lord, Vivian B. - In: Police Studies: Intnl Review of Police Development 19 (1996) 4, pp. 15-23

The purpose of this study was to assess the effectiveness of SFST training in North Carolina. Effectiveness was … assessed by comparing differences in the following variables before and after training: (1) the officers’ DWI arrest rates, (2 … officers equipped with SFST training are more confident in their abilities to detect DWI offenders, to write a complete and …

Persistent link: https://www.econbiz.de/10014985380