Outlines the changes which have occurred in the hospitality business environment during the period 19901995 and reviews the resulting changes in skills, attitudes and competences now required of hospitality managers. It is important that these developments are reflected in the hospitality...

Examines variations in the nature of hospitality operations from a strategic perspective. Operational strategy is regarded as a response to environmental risk. Looks at various ways in which organizations have decentralized their operations in response to environmental conditions. Hospitality...

Compares the major objectives of large hotel corporations with those of SMEs. Proposes that yield management systems are more prevalent among the former because of differences between their objectives and culture. Concludes that yield management systems are appropriate for SMEs but suggests that...

Activities such as benchmarking and grading are essential to maintaining and improving service in the small hotel sector. Yet the diversity of this sector is such that grading schemes are often unable to address the qualities of all small hospitality businesses on an equitable basis. This...

Purpose – The purpose of this paper is to examine the nature of nostalgia, especially nostalgia associated with place, and its potential in the development of branding and advertising images for the hospitality industry. Design/methodology/approach – The paper achieves its aims by reviewing...

Purpose: The purpose of this paper is to review existing research on whistleblowing in healthcare in order to develop an evidence base for policy and research. Design/methodology/approach: A narrative review, based on systematic literature protocols developed within the management field....

Purpose: This article applies the whistleblowing stages model to whistleblowing journeys as seen in British National Health Service (NHS) Inquiries. Design/methodology/approach: It provides a qualitative analysis of Inquiry...

Purpose: The purpose of this paper is to explore whether official inquiries are an effective method for holding the medical profession to account for failings in the quality and safety of care. Design/methodology/approach: Through a review of the theoretical literature on professions and...