With continued emphasis on productivity management and improvement, the Hershey Chocolate Company has grown into a major organisation comprising of seven major production facilities located in the US. In addition, the variety of programmes and systems implemented have involved employees in the...

Purpose – The purpose of this paper is to portray an example of how organizations can harness their employees’ insight. The procedure described here can complement traditional methods such as interviews, open forums, round tables and employee surveys, and can assist HR managers to acquire a...

The listening environment is viewed as an aspect of organizational culture that both influences and is influenced by individual behaviour. Discusses the concept of the listening environment within hospitality organizations from a symbolic/culture perspective. Examines the ways in which this...

Traditionally the hospitality industry has been slow to adopt new systems and technologies. This can be witnessed particularly in the hotel industry’s utilization of yield management (YM). Based on the experiences of hotel managers, explores the problems encountered during the introduction of...

Reports the results of a field experiment using a contingent reward system to improve sales performance of Russian retail workers. The results clearly demonstrated the ability to use this technique successfully in organizations undergoing transformational change. Whilst preintervention...

Describes a simulation that provides an alternative method for teaching managers about the organizational renewal process and about the skills which are necessary to effect change in organizations. The simulation is based on theories about change, diffusion of innovations, and power and...

Discusses the new managerial model of the 1970s and 1980s which emphasizes flatter, flexible, less bureaucratic organizations, with increased employee awareness through training and development, and suggests that actual research reveals frustration and opposition to these ideas from trainees and...

Politicians are fond of talking about a “third way” which combines most effectively a free economy with social democratic ideals. There are parallels here with the business world. Attempts must be made to alter the systems of beliefs and values that shaped management during the last century....

Purpose – The purpose of this paper is to analyze how implementation of a management concept is interpreted by a team within a multinational company. The headquarter “rolls out” a standardized version of teamwork within a lean production system. The authors want to investigate what...