The expansion by grocery retailers in the UK has been a subject of much speculation and continues to raise questions about the scope and format of future investment in new stores. Suggests that a more dynamic perspective of the strategies of individual retailers is central to understanding this...

Who are the world’s best retailers? How do you select them? And just what are the features of their business that make them so successful? For the purposes of this study the selection criteria are: sales volume, growth, number of stores, number of countries they are represented in, longevity,...

Describes a laboratory study which tested the effect of customer attributions on customer satisfaction, both with the checker and with the store. Tests were carried out for situations where the perceived waiting time was longer than expected, and for situations where it was shorter than...

The level and nature of competition in supermarket retailing in Australia has beenhotly debated as a policy issue in recent times. The creeping acquisitions of smallergroups by Coles and Woolworths have led to several investigations amid claims thatconsumers will be disadvantaged by the growth...