Presents the findings of a survey on total quality management (TQM) practices of Singapore’s manufacturing companies. Details that the sample comprised 27 companies of different country origins, they came from different industries and together, the companies employed more than 16,000 people,...

Although governments see high pay settlements as inflationary and claim they make British products uncompetitive, employers consistently give pay increases above the level of cost of living increases. Weakened unions and high unemployment have not changed the trend, demonstrating that simplistic...