Purpose – The purpose of this paper is to discuss the workforce issues as they relate to the hospitality industry which if managed well, could lead to higher growth for the firm and consequently the industry. Design/methodology/approach – The perspectives have been drawn from the hospitality...

Interest in the total quality (TQ) concept has been gaining considerable momentum within North America. Total quality, which is founded on the belief that organizations can succeed by meeting the needs of their customers, traditionally has been a concern of line management. However, specialists...

Purpose – This paper seeks to examine the role of framing effects and the third‐party's need for consistency in intervention strategy selection in managerial dispute intervention. The objective is to move research forward by adopting a decision‐making perspective of dispute intervention...

Purpose – This paper seeks to illuminate contemporary corporate social responsibility (CSR) in India's tourism industry. It aims to analyse the community impact of two Indian five-star hotels operating in Goa, a tiny coastal state. Design/methodology/approach – The study applies a case study...

The studies offered in this volume integrate the history of wage labor, of slavery, and of indentured labor. They contribute to a Global Labor History freed from Eurocentrism and methodological nationalism.

Intro -- Contents -- Preface -- Acknowledgements -- Contributors -- 1. Introduction -- 2. Politics and the State in the Nineteenth Century -- 3. Making Indians -- 4. The Underground Economy: The Mining Frontier to 1920 -- 5. Class, Ethnicity, and Conflict: The Case of Chinese and Japanese...

Contents -- Part I: Vignettes from the Modern Workplace -- 1. The Fissured Workplace and Its Consequences -- 2. Employment in a Pre-fissured World -- 3. Why Fissure? -- 4. Wage Determination in a Fissured Workplace -- Part II. The Forms and Consequences of the Fissured Workplace -- 5. The...

Intro -- Contents -- 1. Introduction and Argument -- Part I. Informalization and the State -- 2. The Informalization of the Chinese Labor Market -- 3. Legislating Harmony: Labor Law Reform in Contemporary China -- 4. Social Policy and Public Opinion in an Age of Insecurity -- Part II....