Beaumont, P.B.; Hunter, L.C.; Phayre, R.M. - In: Training for Quality 2 (1994) 1, pp. 7-13
The growing interest in total quality management programmes is well‐known, although there is some concern that such programmes have, in practice, paid only limited attention to human resource management issues. Uses the findings of a primary case study and two secondary case studies to examine...