Analyses the special difficulties encountered by an undercover worker researching unconventional behaviour in the workplace. Posits that the problems of such behaviour cannot be solved without accepting that it is meaningful to the actors. Reports qualitative participant‐observer research in...

While it is widely recognized that conflict at work takes various forms, there is much confusion and disagreement among theorists and practitioners as to what constitutes conflict – discontent – and what range of behavioural form it takes. As for behavioural expressions of conflict, only the...

Purpose – The purpose of this paper is to review a collection of research papers concerned with challenges commonly faced when initiating, implementing and evaluating the results of reform in an international context. Design/methodology/approach – A review of the literature on reform, mainly...