In our modern network world, ICT acts as a connecting and integratingmechanism. Information (data, knowledge)has become a core constellation in an open economy. The avalanche ofinformation supply however, has not keptpace with the use of information by decision-making bodies.Especially in the...

This paper describes the effect of customer oriented service (COS) on cost effectiveness of local authorities. Although a plethora of evidence had been unearthed regarding the usefulness of COS, particularly in achieving customer satisfaction, the effect of COS on cost effectiveness is...