cultures”, the recruitment and selection procedures, and the training and development practices considered necessary to develop … place sophisticated, objective recruitment and selection methods in order to achieve this, and have structured training and …, little evidence is found of contemporary recruitment and selection methods commensurate with this aim. In contrast, there is …

increasingly high status. More sophistication is being added to recruitment and selection methods; training is being offered to a …

Purpose – Describes an award‐winning training programme that helps newly recruited call handlers at Friends Provident …, along with two call handlers, designed the programme. Findings – Shows that, as a result of the training, staff turnover … able to attract a more diverse workforce and recruit inexperienced people because of its new training. The proportion of …

people development in future. Design/methodology/approach – Presents the results of interviews with senior HR specialists at …

Purpose – This article describes a training program for new recruits to the UK call center of direct‐savings bank ING … content and structure of the training program and how success is measured. Practical implications – Shows that service levels … the bank's customer's say they would recommend it to a friend. Originality/value – Emphasizes the value of training being …

Purpose – This article describes an award‐winning training programme that has helped Somerfield supermarkets to prepare …

Purpose – The paper aims to describe how London & Continental Railways resolved recruitment and training of customer …‐to‐task of the process in both recruitment and induction of CSOs and reveals ongoing commitment to the same. Practical … implications – The paper shows how staff induction and training have played an important part in the development of the St Pancras …