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Making change possible
Townsend, Patrick; Gebhardt, Joan - In: The Journal for quality and participation 20 (1997) 2, pp. 22-23
Persistent link: https://www.econbiz.de/10007307736
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Work and enjoyment
Townsend, Patrick; Gebhardt, Joan - In: The Journal for quality and participation 18 (1995) 7, pp. 10-15
Persistent link: https://www.econbiz.de/10007336551
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A revolutionary example for quality
Townsend, Patrick; Gebhardt, Joan - In: The Journal for quality and participation 18 (1995) 2, pp. 6-9
Persistent link: https://www.econbiz.de/10006940028
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Last Word - Keep this trio of traps in mind when considering quality.
Townsend, Patrick; Gebhardt, Joan - In: Quality digest 21 (2001) 4, pp. 80
Persistent link: https://www.econbiz.de/10006275372
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Quality involves everyone: How Paul Revere discovered "quality has value"
Townsend, Patrick - In: Managing service quality : MSQ ; an international journal 5 (1995) 2, pp. 19-24
Persistent link: https://www.econbiz.de/10007210191
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Quality involves everyone: How Paul Revere discovered "quality has value"
Townsend, Patrick - In: Managing service quality : MSQ ; an international journal 5 (1995) 2, pp. 19-24
Persistent link: https://www.econbiz.de/10007213472
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The importance of the Baldrige to US economy
Townsend, Pat; Gebhardt, Joan - In: The Journal for quality and participation 19 (1996) 4, pp. 6-13
Persistent link: https://www.econbiz.de/10007326097
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Beyond charging the hill and demanding excellence
Townsend, Pat; Gebhardt, Joan - In: The Journal for quality and participation 17 (1994) 2, pp. 22-25
Persistent link: https://www.econbiz.de/10006946963
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AHEAD OF THE GAME - If you only use a screwdriver, eventually you'll screw up everything. Pat Townsend and Joan Gebhardt on why a combination of quality tools is better than one
Townsend, Pat; Gebhardt, Joan - In: Qualityworld : QW (2007), pp. 40-44
Persistent link: https://www.econbiz.de/10007746428
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TWO OF A KIND - What makes a good leader? Is it something that can ever be taught? Pat Townsend and Joan Gebhardt argue that the key to great leader-ship is love
Townsend, Pat; Gebhardt, Joan - In: Qualityworld : QW (2007), pp. 16-19
Persistent link: https://www.econbiz.de/10007873736