Purpose – The purpose of this paper is to describe two training programs at Midlands Co‐operative Society – one for … improvements in customer service have resulted from the X‐Factor training for travel‐agency employees, and the food‐safety training … the X‐Factor training to travel‐agency employees, the number of passengers booking flights increased by 5 percent and …

Purpose – The purpose of this paper is to describe a major bank's health and well‐being program, which has won a …. Findings – Explains that the benefits of the scheme include grater employee engagement, better managerial health assessments …, improved work‐life balance and a reduction in the costs associated with employees' ill health – particularly mental health. In …

diversifying the company. Design/methodology/approach – Explains the background to the training, the form it took and the results …

Purpose – Describes how award‐winning training helped Merlin Claims to build two service centers from scratch. Reveals … the background to the training, the form it took and the results it has achieved. Findings – Explains that 21 of 26 …

Purpose – Describes two award‐winning training programs for warehouse employees at UK supermarket Morrisons. Design …

Purpose – This paper aims to describe a 12‐week training program for cashiers and branch managers that helped to …. Design/methodology/approach – The paper explains the reasons for the training, the form it took and the results it has … explains that, although the recession had not hit at the point that the Moneycorp training academy idea was conceived, it was …

Purpose – This paper aims to describe a training program for the advertising‐sales team at magazine publisher Hachette … Filipacchi. Design/methodology/approach – The paper explains the reasons for the training, the form it took and the results it … implications – The paper reveals that, following the training, the company secured new advertisers and revenues while …

Purpose – This paper aims to describe award‐winning training initiatives at three housing associations – Guinness … reasons for the training initiatives, the forms they took and the results they have achieved. Findings – The paper provides … training to help middle managers at Circle Anglia to manage their teams more effectively and to open up lines of communication …