This article reports the results of a study on management development practices in US service and manufacturing organizations. Data and statistical analyses from a sample of 433 middle and front‐line managers from 59 different US service and manufacturing organizations are reported which...

Purpose – The aim of the paper is to discuss specific HR practices that business leaders must embrace to create HR value and competitive advantage for their organizations. Design/methodology/approach – The paper integrates the authors' previous research on critical HR practices. Findings –...

Purpose – This paper aims to determine the key criteria used by managers in rapidly changing organizations to make promotion decisions. Design/methodology/approach – A survey was conducted of 311 managers from over 100 different US service and manufacturing enterprises experiencing rapid...

Purpose – This paper aims to explore why organizations often focus little attention and resources on management training and provides a useful checklist of ways to close the managerial skills gap through training. Design/methodology/approach – Seasoned managers (278) in rapidly changing...