Purpose – This paper aims to review the latest management developments across the globe and pinpoint practical implications from cutting-edge research and case studies. Design/methodology/approach – This briefing is prepared by an independent writer who adds their own impartial comments and...

Considers the impact of multi‐faceted measures of job satisfaction on customer‐oriented behaviours demonstrated by service providers. Reveals how overall job satisfaction, together with specific satisfaction related to supervision, colleagues, promotion and work are positively related to...

Points out that while most companies are lucky to survive even 15 years, there are some that exist and develop for a hundred years or more. Suggests that the reason for this contrast is to be found in a developed and self‐propagating corporate culture. Examines the core values or “commercial...

Purpose – The present paper attempts to integrate three streams of alternative approaches to provide a contingency‐based framework to understand the management control systems (MCS) that are operating in call centers. Specifically, the paper's aim is to analyse the work practices of call...

This article focuses on identifying key human resource management (HRM) practices necessary for improving information security performance from the perspective of IT professionals. The Importance-Performance Map Analysis (IPMA) via SmartPLS 3.0 was employed and 232 samples were collected from...

The growing divergence in U.S. employee relations is described through a review of national and state-level changes to employment protection laws. Major employment laws are reviewed, as are the significant exceptions to the laws, and exemptions to the exceptions. Major regulatory actions, as...

Purpose – The purpose of this study is to examine and extend Noer’s theoretical model of the new employment relationship. Design/methodology/approach – Case study methodology is used to scrutinise the model. The results of a literature-based survey on the elements underpinning the five...

The purpose of this dissertation is to explore the value of public relations in strategy implementation as demonstrated through the cultivation of employee-organization relationships in the context of globalization strategies and cultural influences. The key theoretical constructs included...

This metadata relates to an electronic version of an article published in International journal of human resource management, 2007, vol. 18, no. 2, pp. 209-231. International Journal of Human Resource Management is available online at informaworldTM at...