Purpose – Knowledge work (KW) is a well‐researched topic. However, KW is difficult to measure and little consensus has been reached on elements that affect knowledge work productivity on a team level. The current theories neglect teams working in distributed geographical areas. The purpose...

Purpose – The purpose of the paper is to show how the corporate or organizational intranet can be used to enhance team building within organizations. Design/methodology/approach – The paper describes how the corporate intranet can be used for something more than an electronic library. Groups...

Purpose – This study seeks to examine customer satisfaction (CS), productivity, and profitability in terms of the organizational commitment (OC) and job involvement (JI) of company customer contact personnel. Additionally, the study aims to investigate the relationship between the OC and JI of...

Purpose – The purpose of this case study is to look at how supporting teams to dig into the details of specific work improvement projects not only achieves business results, but also provides a strong foundation for good human resource (HR) practices, such as performance management and...

Purpose – Details how a UK engineering group gained business in new sectors and doubled its workforce by a combination of innovative people development and an effective investment strategy. Design/methodology/approach – Describes the background to the award‐winning training at Responsive...

Purpose: The purpose of this paper is to explore the role of cross-functional teams in the alignment between system effectiveness and operational effectiveness after the implementation of enterprise information systems (EIS). In addition, it aims to explore the contribution of cross-functional...

Purpose – The purpose of this paper is to extend understanding of the success of the six sigma quality management initiative by investigating the effects of six sigma teamwork and statistical process control (SPC) on organizational‐shared vision. Design/methodology/approach – The...

Purpose – The recently introduced collective effort model (CEM) enlightens from a theoretical point of view different facets of the relationship between individual and group performance. From a more practical point of view, the Productivity Measurement and Enhancement System (ProMES) can be...