Special care units express an increasing interest in adopting methods for quality management, previously developed and implemented in manufacturing firms. The paper examines the analogy between service management in special care units and the management of manufacturing processes. This paper is...

More awareness of the variations in robot types and technology is necessary. The impact on human operators appears to vary significantly between the different types of robot, and there is a large variation in the Motivating Potential Scores of operators, with those of articulated intelligent...