Purpose – The purpose of this paper is to propose and evaluate a new matching sample comparison method, the industry size peer matching method. Design/methodology/approach – Based on archival financial data from Compustat and econometric methods, the paper first validates that such a method...

The ultimate goal of streamlining solutions for project management is to optimize the performance of the team. Automating business processes and integrating customized business solutions can not only increase productivity but also profitability. However, very few project‐ or service‐oriented...

Purpose – This paper aims to investigate the effect of two external factors – the “generalized” competition an organization faces, and the strategy it follows in response to its external environment – on the business value generated by its ICT investment. Design/methodology/approach...

Purpose – The purpose of this paper is to empirically investigate and compare the moderating effects of the two basic business process change paradigms – business process reengineering (BPR) and total quality management (TQM) – on the business value generated for firms by their information...

Purpose – To provide insights into current IT and total quality management (TQM) theory and practice on operational and quality performance, in particular the use of IT in supporting TQM policies and practices. Design/methodology/approach – Hypotheses derived from the key features of TQM and...

Purpose – To investigate the relationship between service practices, service performance, business performance and information technology (IT) sophistication. Design/methodology/approach – A conceptual framework is developed, incorporating dimensions of services practice and service...

Purpose – Prior studies have found that productivity gains associated with information technology (IT) adoption, measured at either the firm‐ or aggregate‐economy levels, differ between developed and developing countries. The purpose of this paper is to extend prior cross‐country...

Purpose – The purpose of this paper is to analyze the relationships among two types of information technology (IT) resources (technological IT and managerial IT resources), the intrapreneurship culture and firm performance. Design/methodology/approach – The paper is consistent with the...

Purpose – The purpose of this paper is to aggregate previous research that adopts the resource‐based view (RBV) to examine whether information technology (IT) and organizational resources have significant effect on firm performance. Design/methodology/approach – A framework that includes...