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Consumer behaviour
28
Hotel industry
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Hotellerie
28
Konsumentenverhalten
26
Customer satisfaction
20
Job satisfaction
19
Arbeitszufriedenheit
17
Dienstleistungsqualität
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research-article
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Kim, Woo Gon
116
Li, Jun
15
Gazzoli, Gabriel
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Kavitha Haldorai
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Palakurthi, Radesh
11
Choi, Hyung-Min
10
Hancer, Murat
9
Majeed, Salman
8
Brymer, Robert A.
7
Jang, Yoon Jung
6
Gon Kim, Woo
5
Han, Jin Soo
5
Ahmad, Wasim
4
Charoenchai Agmapisarn
4
Cho, Meehee
4
Kim, Hyun Jeong
4
Kim, Myung-Ja
4
Nicely, Annmarie
4
Park, Yumi
4
Wong, IpKin Anthony
4
Bonn, Mark Andrew
3
Haldorai, Kavitha
3
Hanks, Lydia
3
Kang, Sora
3
Kim, Dong Jin
3
Kim, Hong-Bumm
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Kim, Peter Beomcheol
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Kim, Sang Hyuck
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Kim, Taegoo
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Kullada Phetvaroon
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Lee, Choong-Ki
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Lee, Hae Young
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Line, Nathaniel D.
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McGinley, Sean
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Moon, Yun Ji
3
Pillai, Souji Gopalakrishna
3
Ryan, Bill
3
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2
Camillo, Angelo A.
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International journal of hospitality management
43
Tourism management : research, policies, practice
13
International Journal of Contemporary Hospitality Management
12
Tourism economics : the business and finance of tourism and recreation
12
Journal of hospitality & tourism research : JHTR ; the professional journal of the Council on Hotel, Restaurant, and Institutional Education
11
International journal of contemporary hospitality management
10
Journal of hospitality marketing & management
4
Journal of travel and tourism marketing
4
Journal of Consumer Marketing
2
Journal of business research : JBR
2
Journal of service management
2
Tourism analysis : an interdisciplinary tourism & hospitality journal
2
Tourism and hospitality research : the surrey quarterly review
2
Business Strategy and the Environment
1
Information & management : the internat. journal of management processes and systems ; journal of IFIP Users Group
1
International Journal of Culture, Tourism and Hospitality Research
1
International journal of hospitality & tourism administration
1
JOBR-D-21-04394
1
Journal of Economic Psychology
1
Journal of Hospitality and Tourism Insights
1
Journal of Hospitality and Tourism Technology
1
Journal of Service Management
1
Journal of consumer marketing
1
Journal of economic psychology : research in economic psychology and behavioral economics
1
Journal of hospitality and tourism insights
1
Journal of international food & agribusiness marketing
1
Journal of retailing and consumer services
1
Journal of the Academy of Marketing Science
1
Journal of travel research : a quarterly publication of the Travel and Tourism Research Association
1
Journal of vacation marketing : an international journal
1
The Cornell School of hotel administration handbook of applied hospitality strategy
1
Tourism and hospitality research : THR
1
Tourism management perspectives : TMP
1
Tourism planning & development
1
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ECONIS (ZBW)
103
OLC EcoSci
19
Other ZBW resources
19
RePEc
1
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1
Factors affecting the travel expenditure of visitors to Macau, China
Kim, Woo Gon
;
Kim, Taegoo
;
Gazzoli, Gabriel
;
Park, Yumi
; …
- In:
Tourism economics : the business and finance of tourism …
17
(
2011
)
4
,
pp. 857-883
Persistent link: https://www.econbiz.de/10009373183
Saved in:
2
An investigation of systematic risk determinats in the casino industry
Shin, Yeon Ho
;
Hancer, Murat
;
Leong, Jerrold K.
; …
- In:
Tourism analysis : an interdisciplinary tourism & …
15
(
2010
)
6
,
pp. 689-700
Persistent link: https://www.econbiz.de/10008840362
Saved in:
3
Organizational-level RFID technology adoption in the hospitality industry
Ozturk, Ahmet Bulent
;
Palakurthi, Radesh
;
Hancer, Murat
- In:
Tourism analysis : an interdisciplinary tourism & …
17
(
2012
)
5
,
pp. 629-642
Persistent link: https://www.econbiz.de/10009709100
Saved in:
4
Explaining why employee-customer orientation influences customers' perceptions of the service encounter
Gazzoli, Gabriel
;
Hancer, Murat
;
Kim, Peter Beomcheol
- In:
Journal of service management
24
(
2013
)
4
,
pp. 382-400
Persistent link: https://www.econbiz.de/10009790197
Saved in:
5
The role and effect of job satisfaction and empowerment on customers' perception of service quality: a study in the restaurant industry
Gazzoli, Gabriel
;
Hancer, Murat
;
Park, Yumi
- In:
Journal of hospitality & tourism research : JHTR ; the …
34
(
2010
)
1
,
pp. 56-77
Persistent link: https://www.econbiz.de/10003968132
Saved in:
6
Employee empowerment and customer orientation : effects on workers' attitudes in restaurant organizations
Gazzoli, Gabriel
;
Hancer, Murat
;
Park, Yumi
- In:
International journal of hospitality & tourism …
13
(
2012
)
1
,
pp. 1-25
Persistent link: https://www.econbiz.de/10009512705
Saved in:
7
Behaviors linked to high levels of hotel managers' work-related learning
Nicely, Annmarie
;
Palakurthi, Radesh
;
Gooden, A. Denise
- In:
International journal of contemporary hospitality management
23
(
2011
)
6
,
pp. 764-783
Persistent link: https://www.econbiz.de/10009383608
Saved in:
8
Influence of the work relationship between frontline employees and their immediate supervisor on customers' service experience
Kim, Peter Beomcheol
;
Gazzoli, Gabriel
;
Qu, Halin
;
Kim, …
- In:
Journal of hospitality marketing & management
25
(
2016
)
3/4
,
pp. 425-448
Persistent link: https://www.econbiz.de/10011499261
Saved in:
9
Core crisis preparedness measures implemented by meeting planners
Hilliard, Tyra W.
;
Scott-Halsell, Sheila
;
Palakurthi, Radesh
- In:
Journal of hospitality marketing & management
20
(
2011
)
5/6
,
pp. 638-660
Persistent link: https://www.econbiz.de/10009300558
Saved in:
10
Customer-focused voice and rule-breaking in the frontlines
Gazzoli, Gabriel
;
Chaker, Nawar N.
;
Zablah, Alex R.
; …
- In:
Journal of the Academy of Marketing Science
50
(
2022
)
2
,
pp. 388-409
Persistent link: https://www.econbiz.de/10012819765
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