Competition is now widely used as the means of choosing the providers of essential public services in the USA and the … UK. Many different approaches are found in the USA and there are useful lessons for the UK. With particular reference to … collaboration and the emergence of monopolies and integrated delivery systems in the USA and concludes by finding politics and …

quality level of offered services in general and analyze the Servqual index (perceptions of the real services minus customers …' expectations). The Importance/Performance analysis was used to indicate which areas of the service really need the intervention of …

essential to acquire a driving enthusiasm for customer service and a strong sense of professionalism to develop and maintain …

Service quality evaluation based on the "flyLAL-Lithuanian Airlines" caseThe object of the thesis: Service quality of … the airline. The problem of the research: Insufficient attention to the service quality of the airline. The aim of the … research: To investigate whether the costumers’ expectations formed by service provider match the customers’ perceived quality …