Short-term airport congestion due to service peaks causes transitory peaks in demand for customer services and ground-handling processes. Efforts to maximize flight-specific revenues have been mitigated by the recognition of the excessive burden to the service processes caused by these busy...

Asks what really has changed for and what to expect from future supply chains. Most surveys rank activities related to sourcing, operations, customer services and marketing in terms of their importance to, or degree of hindrance for, successful supply chain management (SCM). In this explorative...