The article aims to consider the management challenge presented to the hospitality industry by the demographic changes now being encountered. Organisational culture is discussed as a vehicle by which more effective management of the human resource may be achieved. Information Technology is also...

Purpose – The workforce is aging in all industrialized nations and the retention of older workers will become one of the dominant issues in the coming decades. Training is an important component of retention and the availability of training is critical for retaining older workers....

People who compile mainstream dictionaries are not noted for rushing into print as soon as any new word or phrase comes into being. They tend to wait, let it float around for a while and see if it disappears without trace or, alternatively, it demonstrates longevity and becomes a useful addition...