This article presents the results of a study using discrete choice analysis (DCA) in the dine‐in pizza industry. DCA offers an effective approach for incorporating customer preferences into operating decisions in service businesses. Our results show how customers tradeoff among several...

Reconciles the traditional view of hospitality operations based on process analysis, with the more recent output‐based model, by identifying four levels of hospitality operations management. Process analysis is appropriate for understanding operating systems; and output analysis for...

The book presents an avant-garde and interdisciplinary technical-entrepreneurial approach for ensuring sustainability by bringing a Systems Engineering (SE) novel mechanism applied to telemedicine context making use of space technologies into the light. The distinctive theory from herein...

A crisis is an emergency event that can lead to multiple injuries and damage to property or environment. Proper training of crisis management personnel is vital for reducing the impact of a major incident. In search for knowledge on how best to implement communication for virtual environments...

Tourism and environmental preservation are often conflicting activities, mainly in areas such as coastal lagoons, where seaside mass-tourism comes into contact with a very sensitive ecological system. In this paper we deal with a classical problem of both environmental and tourism economics, the...