Dale, Barrie; Boaden, Ruth; McQuater, R; Marchington, Mick - In: Measuring Business Excellence 3 (1999) 1, pp. 8-15
Over the past decade, the establishment and growth of quality awards has stimulated organizational self‐assessment using the award models. Four new methods developed from fieldwork in the UK can be used not only to support the gathering of data required by the models, but also in stand‐alone...