Purpose – The purpose of this paper is to examine the underlying strategic intent of quality performance. Specifically, the study aimed to examine the individual impact of differentiation and cost leadership as well as their interaction effect on quality performance....

This paper examines the respective roles of trading partner relationships and innovation management practices in predicting product and process related innovation performance. The empirical data were drawn from 194 Australian managers. Data analysis using structural equation modelling indicates...

Purpose – The purpose of this paper compares the experience of organizations in Australia and Singapore with respect to the multidimensionality of TQM and its relationship with quality performance and innovation performance. Design/methodology/approach – A survey was initially conducted in...

Purpose – This paper aims to identify changes in quality management practices that occurred in Australian manufacturing firms between 1994 and 2001. Design/methodology/approach – This study used two sets of data drawn from two separate surveys. The first survey was conducted in 1994 by the...