Addresses an actual problem of assigning customers to employees in a mail order firm. The management of the firm groups customers based on the first letter of the last name. To make assigning responsibility for handling customer orders easier, management specifies that no letter group can be...

This paper proposes an approach to utilise information from operational data to support the organization goal. The challenge in this issue is how to convert this vast of data into useful information. This is critical for all enterprises to remain competitive. In this paper, we emphasizes the...