Many organizations are analysing the feasibility of using Japanese production methods and concepts. Examines how allowing individuals discretion in selecting among various production scheduling techniques, combined with real‐time feedback, affects their job‐scheduling performance. The...

A recent article reported that employees′ performance increased when they were allowed to chose the production method and were provided with the outcome feedback on their performance. Extends that study by analysing the effect of discretion, outcome feedback, and process feedback on employee...