Supply chain collaboration is claimed to yield significant improvements in multiple performance areas: it is believed to reduce costs, to increase quality, to improve delivery, to augment flexibility, to cut procurement cost and lead time, and to stimulate innovativeness. Yet empirical support...

Purpose – The purpose of this paper is to empirically test the relationship between supply chain (SC) collaboration and performance improvement. Design/methodology/approach – In keeping with the extant literature, hypotheses were developed incorporating dimensions of supplier and customer...